Client Support Specialist

Working on a greener world together with Google, TomTom, Apple and Tesla and are you looking to boost your career in client support with hands-on experience in a supportive team environment? Join our dynamic, startup-like environment where you'll work with a diverse team of professionals (18+ nationalities) while contributing to impactful client interactions that will drive our mission forward. If this excites you, feel free to contact us directly or dive into the full vacancy details below!

Your challenge

As a Client Support Specialist, you’ll be at the forefront of ensuring every customer feels valued, supported, and confident in using our products. Your responsiveness and expertise will directly impact customer satisfaction and retention, helping to drive our success and reputation in the market.

As part of our Client Support team you'll make sure that our clients and partners use our services successfully and handle any questions they may have or issues they may raise. You collaborate across multiple teams, such as our Data Quality, Data Development, Commercial, Software Development and Product teams in order to proactively or reactively service our clients. This is a role for a person who has a combination of business acumen and technical curiosity.

Key Responsibilities:

• Customer Assistance: You’ll be the go-to expert for clients’ inquiries, handling requests and complaints through email, phone, and chat with prompt, clear responses. Every interaction matters, and you'll help make each one positive.

• Resolve Client Issues: Investigate, resolve, and follow up on client issues efficiently, ensuring a seamless experience. For more complex matters, you’ll collaborate with higher-level support or other teams to find the best solutions.

• Data Analysis: Dive into our database and software solutions, analyzing data and resolving any issues to maintain accuracy and reliability in our systems.

• Onboarding & Training: Lead new clients through the onboarding process, teaching them how to get the most out of our products and fostering a smooth, welcoming start to their journey with us.

• Product Knowledge: Develop and maintain a working knowledge of the Eco-movement technical and data platform landscape, so you’re prepared to support clients in real-time.

What We’re Looking For:

• Analytical Thinker: You spot connections others might miss, helping to see the big picture in complex situations.

• Adaptability:  You're flexible and solution-focused, ready to adjust when things change. Solving problems is your strength—you tackle them head-on with a can-do attitude.

• Clear Communicator: You structure written messages to be clear and engaging. Every interaction leaves customers feeling informed and confident

• Quick Learner: You quickly apply new knowledge and grow from your mistakes.

• Customer-First Approach: You set and meet clear expectations, building trust and a positive experience every time.

What you get

• Competitive salary + Employee Incentive Program;

• Fun international team and frequent events;

• Dynamic scale-up vibe and lots of opportunities to make an impact;

• Our own office next to Utrecht Central Station. We have a hybrid way of working with 3 days from the office and 2 days from home;  Monday and Thursday are our standard office days with free healthy lunch;

• 25 vacation days;

• Membership of MyWheels EV car sharing service;

• Learning & Development opportunities;

• Reimbursement of travel costs or a mobility budget to compensate for driving an EV;

• Laptop and noise-cancelling headphones from Eco-Movement;

• A role with a lot of freedom, challenge, and opportunity – no dull moments, guaranteed!

Please note: No remote working applications or VISA sponsoring need will be considered for this vacancy.

Why work with us?

We are Europe's leading platform for EV charge point data, delivering the most complete, reliable and enriched data to leading navigation companies, car manufacturers, and Mobility Service Providers. With our data we want to help our partners to create the ultimate electric driving experience, and thereby accelerate the electric revolution. With an enthusiastic team of 50 and a ''get things done'' mentality, we consider ourselves pioneers and are happy to share that passion with you! 

Note: we will not work with agencies for this position.

Eco-Movement offers all of its employees and applicants full equal opportunity irrespective of race, ethnic origin, sexual identity, and disability, religion, or beliefs.